Thank you for choosing The Lash Stu for your aesthetic service needs. To ensure a satisfying experience, please review and adhere to the following booking policy:
1. Appointment Booking:
a. All appointments must be scheduled in advance through our designated booking channels, such as our website, phone, or in-person.
b. We recommend booking your appointment at least 24 hours in advance to secure your preferred date and time.
2. Card on File Requirement:
a. In order to reserve your appointment, a valid credit/debit card must be kept on file.
b. Your card information will be securely stored and will only be charged according to the policies outlined below.
3. Confirmation and Reminder:
a. Once your appointment is booked, you will receive a confirmation via email or SMS, including the details of your appointment.
b. To help you remember your appointment, we will send a reminder via email or SMS 24 hours prior to your scheduled time.
4. Cancellation and Rescheduling:
a. We understand that unforeseen circumstances may arise, necessitating the cancellation or rescheduling of your appointment.
b. To avoid any inconvenience, we kindly request that you provide at least 24 hours' notice for any changes to your appointment.
c. Cancellations made with less than 24 hours' notice or no-shows will be subject to a $50 fee charged to the card on file.
5. Late Arrival:
a. We strive to maintain punctuality for all clients and ensure each appointment runs smoothly.
b. If you arrive late for your appointment, we will do our best to accommodate you within the remaining time allocated. However, please note that we may need to modify or shorten your treatment to avoid delays for subsequent clients.
6. Service Preparation:
a. To make the most of your appointment, we recommend arriving with clean, makeup-free skin for facial waxing and dermaplaning services.
b. For eyelash extension services, please arrive with clean, mascara-free lashes to facilitate the application process.
7. Eyelash Extensions Fill-In Guidelines:
a. Fill-in appointments are recommended every 2-3 weeks to maintain the fullness and longevity of your lash extensions.
b. Please note that if more than 50% of your lash extensions have shed, a full set appointment may be required, and additional charges may apply.
8. Directions to The Lash Stu:
a. Our office is located in the office plaza at 3205 Wilke Rd, Illinois.
b. Upon reaching the 3205 building, continue straight, keeping it on your left-hand side. You will find ample free parking on the left side of the parking lot in front of the gate of dumpsters.
c. Look for the double-sided doors to the right, situated in front of the gate of dumpsters on the left side of the parking lot.
By booking an appointment with The Lash Stu, you acknowledge and agree to abide by the terms and conditions outlined in this booking policy. Please understand that failure to comply with the policy may result in fees or loss of future booking privileges.
Please note that this policy is subject to change without prior notice. If you have any questions or require further clarification, please feel free to contact us. We appreciate your understanding and cooperation, and we look forward to providing you with exceptional aesthetic services.
The Lash Stú
3205 North Wilke Road office 119, Arlington Heights IL, 60004
Copyright © 2023 The Lash Stú LLC - All Rights Reserved.
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